For most products, Helicopters Only uses FedEx Ground - FedEx Next Day Air - US. Priority Mail for orders shipping to USA addresses except Alaska and Hawaii. Orders shipping to Alaska and Hawaii and APO/FPO address are shipped by US. Priority Mail only. This option will be shown as you check out of our shopping cart while processing your on-line order. Orders are shipped from our warehouse Monday to Thursday until 1 PM Eastern Standard Time. (Excluding holidays)
All customers are responsible to insure that the delivery address given with each order is correct, secure, and attended by an adult. If you require Insurance, or a Proof of Delivery Signature, please request this in the "Comments Section" (Additional charges will apply. We will email you with your revised order total) as you enter your address details during the checkout process. Items Refused, and returned to Helicopters Only are subject to a 20% Stocking Fee.
International orders are sent via US.Mail. Surface delivery to international addresses is neither traceable nor insurable. For these reasons, we offer air shipping only. Oversize or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped. You the customer are solely responsible for any import duties and taxes imposed by your country regarding the import of your order. Please consult with your countries authorities regarding possible charges. All overseas orders will include a customs form detailing contents and actual value of merchandise. Custom forms will state that the contents are ''Flight Training Supplies'.
Shipping time for most overseas orders is quoted by the United States Postal Service at 5 to 10 working days. It is then up to your postal service to deliver to you in a timely fashion after the order is cleared by your country's Customs Service. Items refused, and returned to Helicopters Only are subject to a 20% Stocking Fee.
Items requiring warranty repairs will need to be returned to the manufacturer at the customers expense. You, the customer are responsible for shipping to and from the manufacturer. Customers are responsible to insure that the delivery address given with each order is secure, and attended by an adult if a signature is required by the delivery driver.
In compliance with United States Export Regulations,
you the customer confirm and agree to the following before placing your on-line order with Helicopters Only
1. I (We) will not knowingly export or re-export any Helicopters Only products to Cuba, Iran, Iraq, North Korea, Sudan, Syria or other Countries or Parties prohibited by all United States Export Regulations.
2. I (We) will not knowingly sell, transfer, export, or re-export any Helicopters Only products for use in activities that involve the development, production, use, or stockpiling of nuclear, chemical, or biological weapons or missiles; nor use products in any facilities that are engaged in activities relating to such weapons and all current United States Export Regulations.
3. I (We) acknowledge that U.S. law prohibits the sale, transfer, export, or re-export or other participation in any export transaction involving products with the individuals or companies listed in the U.S.Commerce Department’s Table of Denial Orders or the U.S. Treasury Department’s Munitions List.
4. I (We) will abide by all applicable U.S. export control laws and regulations for any products purchased from Helicopters Only and will obtain any licenses or prior approvals required by the U.S. Government prior to export or re-export of products.
5. I (We) agree that all the export control requirements above shall survive the completion, early termination, cancellation, or expiration of the applicable purchase order, agreement, or contract.
Helicopters Only does not sell, trade, or rent your personal information to others. Our secure server software (SSL) encrypts on-line orders. All customer data we collect is protected against unauthorized access. Regular emails sent to us are not encrypted. We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification and provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. If an item ordered needs to be dropped shipped, Helicopters Only supplies the manufacturer with your shipping address, email address for delivery confirmation and your credit card information for direct payment to that company.
How We Use Email
When you provide us your email address, we will send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at Helicopters Only, you will receive an email confirmation from us, and your order tracking information will be emailed to you from FedEx, UPS or the US. Post Office.
Important: Please contact Helicopters Only by email (email Only - No Phone Requests) to request a Return Merchandise Authorization Number (RMA) first. We will not accept returns without a Return Merchandise Authorization. All communications regarding returns will be by email only.
If you are not satisfied with your purchase, return it new and in its original condition with all packaging, accessories and user manuals within 30 days from date of purchase. Returns must be received within 30 days of the purchase date. Please include a copy of your receipt and upon inspection and approval we will refund the item price less original and return shipping costs. Items needing warranty repair will be handled by the product manufacturer. Items refused by you the customer, and returned to Helicopters Only are subject to a 20% Stocking Fee. Helicopters Only is not responsible for any damage or loss of returned packages. You the customer will be responsible for the safe return of any package using a carrier offering tracking and insurance for the full value of the returned items. Refunds are issued to the credit card used for the original purchase. Refunds do not include the original shipping costs, nor the cost of returning your purchase. Wholesale Orders, Flight Link Flight Simulator Controls (Per Flight Link's return policy) Software and DVD's are not returnable for refund. If found defective, Software and DVD's will be replaced with a identical title. Per manufacturers Terms.
Accuracy of Data/Corrections.
Helicopters Only obtains certain data directly from the manufacturer, publisher or supplier of products and is not responsible for pricing, typographical or other errors in any such data. In addition, availability of third party product is subject to change without notice. Helicopters Only reserves the right to cancel orders related to such errors or product discontinuation or unavailability, and to correct our web site at any time, including pricing errors not detected until after Helicopters Only confirmation or e-mail response.Helicopters Only reserves the right to refuse any order.
What you cannot return for a refund
Selected items are not returnable, such as Flight Link Flight Controls (Per Flight Link's return policy) and Special Order Items. Owing to the nature of the following products, Helicopters Only will replace DVD's and Software with an identical copy if the item is found defective.
A Sales Tax of 6.25% is added to orders made or shipped within the State of Massachusetts only.
We work very hard to keep all items in stock. When a customer orders a product that is not currently in stock but is on order, we will ship that back order by FedEx Ground, or Priority Mail.There will be NO additional shipping charge on the secondary shipment. (International orders will not be shipped until all items are in stock)
Products On Sale
Items On Sale will be available for as long as we have stocks of that item.
The check-out and order process for Helicopters Only is protected by Globe Charge. Patented fraud protection system ensures the secure transfer of your shopping data. All your personal and payment data is entered on secure pages and transfered using high grade SSL encryption to protect your data from being intercepted during the transfer on the Internet. As soon as your payment for this order has been approved, your payment details will automatically be deleted from our secure servers.The SSL certificate which protects this transaction is supplied by Digicert, Inc.Encryption Method: 128/256 Bit Strong SSL Encryption.Validation Method: Extended Validation (EV) High Assurance.
Before placing your order with Helicopters Only you will need to confirm and agree to these Terms.
All orders are required to be placed on-line. We do not accept orders over the phone.